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TORSION U.K.

F.A.Q. - Frequently Asked Questions

Questions about the product	Answers
Will a TORSION saddle fit my horse?	Yes, in almost all cases, a TORSION will fit both you and your horse. There is no rigid tree. The TORSION is extremely soft & moulds itself to the shape of your horse like a woollen blanket. When used with a specially designed pad, the horse's shoulders and back are free of any local pressure points.
Why does the TORSION saddle have no tree?	On a TORSION, the rider always moves in harmony with the horse's natural gait. The absence of a rigid tree reduces the saddle's weight considerably, which is good for the horse and good for you (how many people do you know that like carrying their saddles around?). All this combines to create harmony, balance, freedom of movement and increased performance.
How comfortable is a TORSION? Can I use it for Long Distances, or for Endurance Riding?	The TORSION is possibly the most comfortable saddle made (for both horse and rider). The TORSION has been proven over thousands of miles by many Top International Endurance riders, Including Valerie Kanavy (two times Endurance World Champion), Sergio Tommasi, Paolo Rapini & more recently Susan Perry. In fact, the TORSION was designed by the World Endurance Championship Silver medallist.
Can I use the saddle on more than one horse?	Yes, the saddle conforms well to many horse shapes. No saddle will fit ALL horses, but there is a greater chance of the TORSION fitting a wide variety of horses & ponies due to its flexibility. Removing the wood in the pommel &/or cantle also helps the fit. A new pad may be needed for each horse to get a better fit, but this is a lot cheaper than buying a second saddle!
How can I try one?	Yes, TORSION U.K. has a "try before you buy" scheme. Test saddles are available, just read and fill in the TEST TORSION booking form
How heavy is a TORSION saddle?	The TORSION is one of the lightest saddles made. 3.5Kg (8 lbs) is a typical weight. The Children's model can be carried with 1 finger!
How do I fit the pad?	Put the pad under the saddle (this is easier to do off the horse). Place the long straps on the pad under the pommel pull so the pad fits well into the saddle, then lift of the seat and put the straps on the Velcro spine. If the pad has a strap at the rear, place this through the D ring and under the cantle and again under the seat on the Velcro spine.
I love the Torsion but want more leg contact?	The Close Contact saddle is excellent for rider that want maximum leg contact, or riders on smaller horses. The Close Contact is basically just the seat of the saddle with no side panels allowing maximum leg contact onto the side of the horse.
How do I clean the Nubuk leather?	Let any mud/dirt dry then brush off with a good quality shoe brush. Urad leather cleaner works well with Torsion Saddles. Alternatively you can feed the leather with Walnut Oil. Nubuk leather will loose its Nap in time and become an even soft leather. Clean the Buffalo and Calf leather in the usual way with good quality saddle cleaner. You can clean the Sympa-Nova underside by simply wiping clean with a damp cloth
How is the riding experience, compared to a traditional saddle?	When you are on a TORSION, you are experiencing the closest you can get to bareback riding, but with the added security of a quality leather saddle. This allows you to feel all your horse's natural movements.

Questions about payment	Answers
Can I pay with a credit card?	Yes, we accept major credit cards (but not Amex) for fast and easy payment.
Who should I make a cheque payable to?	Please make the cheque payable to TORSION UK.
How else can I pay?	If a bank transfer is your preference, please e-mail us and we will give you our full Bank details.
How do I know that my payment has arrived?	If you add you e-mail address to the order form, we can send you a confirmation.
How long will it take before I get my products?	Surface mail to us should normally take one to two days and we will send your order out within three working days of the cheque arriving.

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